Direct Channels
We are here for you.
Connect with us through your preferred channel for immediate assistance, order updates, or private styling appointments.
Phone & WhatsApp Concierge
+234 903 000 4075
Email Concierge
info@thusessentials.com
Customer Relations
Thus.essential@gmail.com
Flagship Atelier
Admiralty Way, Lekki Phase 1, Lagos, NG
Frequently Asked Questions
Orders are usually processed within 7–15 working days. Because our pieces are handcrafted with artisan precision in our Lagos atelier, each garment receives individual pattern-cutting and quality inspection before being handed over to our delivery partners.
Our garments are crafted with tailored, fluid silhouettes. You can check our Size Guide on each product page, or send your measurements (bust, waist, hips, height) directly to our WhatsApp Concierge at +234 903 000 4075 for personalized styling assistance.
Yes, we offer worldwide delivery via trusted international logistics partners. International deliveries typically arrive within 3–7 business days following atelier dispatch, complete with live door-to-door tracking.
Yes. We offer tailored adjustments for sleeve lengths, pant hemlines, neckline depths, and custom measurements. Choose the Bespoke Request topic or contact our atelier team directly to discuss your custom specifications.
Send an Inquiry
Select a topic below and tell us how we can assist you.
The Lagos
Atelier & Studio.
Located on Admiralty Way in the heart of Lekki Phase 1, our atelier is where our designs come to life. Discover tactile linen swatches, explore tailored silhouettes, and consult with our stylists in person.
From Us. To You.
Our client commitment encompasses seamless shopping, direct artisan care, and reliable worldwide fulfillment.
Secure Payments
Shop with confidence knowing that your transactions are safeguarded.
Easy Shipping
Fast, tracked dispatch direct from our atelier straight to your doorstep on every order.
Easy Returns
With our hassle-free Easy Returns, changing your mind has never been more convenient.
Order Tracking
Stay in the loop with our Order Tracking feature – from checkout to your doorstep.